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[edit] Support Cases

You can contact our support engineers and create a support case through email or by telephone.

[edit] Email

When the issue is not urgent or time sensitive, email us at A support engineer will contact you within 24 hours.

When emailing us, please include the following:

  • Your phone number
  • Product and product version.
  • Pertinent details about your environment.
For example, if using Retain, specify the OS/version it is running on, message system/version you are archiving, etc.
  • Describe the issue and provide as many details about it as possible, including any errors you are seeing.

[edit] Telephone

After hours support (24 x 7 x 365) is available only through Annual Support Agreements

U.S. Support Office
Monday - Friday
9:00 AM - 5:00 PM Eastern Time
EMEA Support Office
+49 256 130 249 190
Monday - Friday
8:30 AM - 5:00 PM Central European Time

[edit] License Issues

For all licensing questions or issues please contact GWAVA Licensing.

Phone: +1-866-GO-GWAVA (1-866-464-9282)
Website: Create and Download a License File

[edit] Support Tools

Start a Remote Session

View Support Cases

Click on one of the products listed in the left-hand navigation pane to expand it. You'll see several helpful tools, including:

  • Knowledgebase
  • Change Notices
  • Patches
  • and more

Personal tools