How to turn on CT logging in GWAVA

GWAVA has a lot of unable to connect to signature spam engine errors in the logs. What does this mean and how do you resolve it?

There is a connectivity issue where the anti-spam functionality fails to talk to the data centers. GWAVA has the ability to enable specialized logging for this issue. To enable this additional logging, do the following:

1) Stop GWAVA

Linux: rcgwavaman stop gwava

Windows: Stop the GWAVA process in Services

2) Edit startup options

Linux: Edit the services.conf file. The file is located in /opt/beginfinite/gwava/assets/conf

Edit the file to look like this:

[gwava]
program    ! gwava
arguments  ! /ctlog

Windows: The windows service needs to be edited. This edit needs to be done in the registry. Follow the instructions in this article here. Edit the GWAVA service and add /ctlog

3) Start GWAVA

Linux: rcgwavaman start gwava

Windows: Start the GWAVA service in Services

There should now be a new directory in the ../logs/gwava/support directory called ct. This folder will log any connection issues with the spam engine. The files in this directory and not zipped up or removed during maintenance. This feature should only be temporary until a new stable patch can be released.

If there are any issues applying these things then please contact GWAVA support

This article was originally published in the GWAVA knowledgebase as article ID 2363.